SAFETY AND SECURITY

Global Protective Services (GPS) is the primary Cisco contact and escalation point for security processes incidents, requests or questions. GPS will continually monitor and assess the level of risk regarding the event. Based on this assessment, GPS may decide to implement a range of security processes which may have to be implemented at short/no notice. Wherever possible GPS will consult with the relevant event lead, venue management and contract security company prior to any implementation. When this is not possible (e.g. operational necessity), GPS will advise the relevant event lead(s) as soon as possible after implementation.

Security measures may include, but are not limited to; pre-screening of attendees, behavioral detection techniques, canine support, surveillance and search/screening/prohibition of personal property. All measures implemented will be undertaken in fair, appropriate and proportionate manner and in accordance with all relevant laws, Cisco policies and event terms and conditions.

Mark Eastus will be the initial point of contact for all event staff for issues relating to security. Emergencies / escalation issues should be communicated to the dedicated GSX event number for action via the Cisco’s Security Operations Center (SFOC) 1 800 206 5647 or 1 408 525 1111 and selecting the GSX option 4.

Andrew Brown will manage the overall Event Safety and Security process.

GPJ Security Lead: Thom DeLucca (702)-272-4865

The designated Event Venue hotels (MGM Grand and Mandalay Bay) together with all hotels selected for accommodation employ trained staff that will facilitate First Aid/CPR medical care until public safety personnel arrive. In addition to existing Hotel Security, additional Security for events will be provided by contracted security and EMT trained personnel will be available where Cisco activities occur. Each designated hotel has site-specific evacuation/emergency procedures that are available for distribution upon request. Each hotel requires guest compliance regarding overall social guidelines and safety protocols. In the event an incident requires escalation to a higher level, GPS will formally activate a Local Incident Management Team (LIMT)

For all incident escalations after hours Mon – Thurs (9:00 PM- 07:00 AM) a dedicated night manager will be retained and can be contacted through the SFOC escalation number-1 800 206 5647 or 1 408 525 1111 and selecting the GSX option 4.

Medical Emergency

Action:

Event Procedure:

Cisco Employee Benefits has arranged for appropriate Emergency Medical Technicians to meet any basic medical needs that may be encountered.

Non-emergency primary medical care including but not limited to: Dehydration, blisters, falls, alcohol poisoning, general illness, sleep deprivation, jet-lag, fatigue/exhaustion, and mental stress. The clinic will also deal with any walk-in patients who have more serious conditions, such as heart concerns, severe infection, etc., by stabilizing their condition and arranging for transport to the closest medical emergency center.

Attendees can reach this service by calling +1 (702) 255-0203

Or, by visiting one of the onsite clinics during operating hours listed below.

They should identify themselves as a Cisco GSX attendee if calling the above number or if visiting the Minor Injuries Clinic 24/7 Urgent Care.

Location: Mandalay Bay, North Convention Center, Lower Level – Shell Seekers AB
Hours:
Sun, August 20 12:00 p.m. – 5:00 p.m.

Mon, August 21 6:00 a.m. – 7:00 p.m.

Tues, August 22 6:00 a.m. – 7:00 p.m.

Wed, August 23 6:00 a.m. – 4:00 p.m.
Location: MGM Grand Conference Center, Level One – South Side Office 102
Hours:
Sun, August 20 12:00 p.m. – 5:00 p.m.

Mon, August 21 6:00 a.m. – 6:00 p.m.

Tues, August 22 6:00 a.m. – 12:00 p.m.

Wed, August 23 10:00 a.m. – 7:30 p.m.

Healthcare Partner's Wynn Urgent Care

Open 24 Hours, 7 days a week Distance
4880 S. Wynn Rd.
Las Vegas, NV 89103

Ph: 702-871-5005
 Mandalay Bay: 2.2 Miles
MGM: 2.3 Miles

Hospitals near the conference:


Desert Spring Hospital
2075 E. Flamingo Rd
(702) 733-8800
(1.7 miles)
Sunrise Hospital
3186 S. Maryland Pkwy
(702) 731-8000
(3.5 miles)
University Medical Center
1800 W. Charleston Blvd
(702) 383-200
(4.5 miles)

Medical Director: Andrew Halpert, MD

Role: Oversight of Minor Injuries Clinic - HealthCare Partners (HCP) and when needed, medical decision support for Cisco Event Stakeholders. Dr. Halpert will attend stakeholder huddles. He will be onsite from Sunday, 8/20 afternoon through Tuesday, 8/26 afternoon, and available by cell phone or email for the duration of the event.

Contact for Dr Halpert is through Katelyn Johnson and/or Judy Botelho 408 930 6581

Pharmacy

Walgreen's
3339 South Las Vegas Boulevard
Las Vegas, NV
Phone: 702-471-6844
24-hour prescription phone number: 702-739-9645

Safety and Security Assistance

Onsite Action:

Off-site Action:

Notify

Incident Response Program (IRP)

This is the process for responding to an incident or crisis at a Cisco managed event that is likely to have a significant impact on the usual, day-to-day or on-going activities of the event or the event program.

The vast majority of issues that occur during an event on daily basis will be dealt with at a local level without the need for the wider Event Team Management to respond. However, where an incident is likely to be greater in impact or scale, the IRP enables key decision-makers and subject matter experts (SME’s) to connect ensuring a coordinated response and effective management of the incident. The IRP process can be activated in any circumstances deemed necessary, however, it is primarily aimed at incidents where there is likely to be:

The local Event Crisis Management Team(ECMT) will report into Cisco’s Global Incident Management Team for all incidents that will impact Cisco on a broader scale. Andrew Brown will notify members of the Event Crisis Management Team (ECMT). The team consists of:

Team Members Position
Andrew Brown Global Protective Services
Desiree Hamilton Event Manager
Judy Botelho HR/ER
Nigel Glennie Crisis Communications

Emergency Evacuation Protocol

Fire

The venue is engineered to meet or exceed fire codes and fire-fighting and monitoring equipment is located throughout the venue. Staff and delegates should familiarize themselves with the building layout, taking note of their nearest emergency exits at all times.

Action:

Procedure:

Active Shooter Incident

In a situation occur where there is an armed assailant/s inside the venue;

Action:

  1. Do not wait for instruction - all staff and attendees should create distance as quickly as possible between themselves and the threat.
  2. If safe to – inform contract security/GPS immediately of the location of any suspect, what they are armed with and a brief description of what they look like (gender, ethnic appearance, height, build, estimated age, clothing, notable features).
  3. Where present, follow the advice of Law Enforcement personnel.
  4. In general, follow the advice below which is based on a range of Global Law Enforcement guidelines.

Bomb Threat

Action:

  1. Event Staff should immediately notify Venue Security and Global Protective Services Andrew Brown if a bomb threat towards the event, venue or any individual present is received.
  2. Once the initial transmission is made, please refrain from using the radio
  3. GPS will want to establish how the threat was received and also if there is still direct contact with the person making the threat. Specific information is required from the informant for a full assessment to be completed.
  4. No evacuation should be commenced until an assessment by GPS in consultation with the venue has taken place and the most appropriate action decided. Depending on the circumstances, the safest action may be to remain in the premises or conduct a full, partial or phased evacuation.
  5. Action if the threat is received by fixed/mobile telephone:
  1. Action if the threat is written i.e. note, letter, graffiti:
  1. Action if the threat is received via email or social media:

Power Failure

Action:

Earthquake

Procedure:

Extreme Weather

Duty Manager

Global Protective Services will be operating a Duty Manager Mon – Thurs 2100-0700.

Kyle Chirstensen can be contacted through the SFOC number: 1 800 206 5647/1 408 525 1111 and selecting GSX option 4

Outside of these times, Andrew Brown is the primary contact

Cisco Contact List

GPS Lead : Andrew Brown- +44(0)7825.192.726

Other GPS Contacts-

Kyle Christensen Mark Eastus

Nick Willis Michael Wigent

PUBLIC SAFETY

Important Note: In case of an emergency inside the Mandalay Bay/MGM Hotel, please DO NOT call 911 by mobile or other phone. Please call 702-632-7911 or 77911 (house phone) for the Mandalay Bay and call 702-891-3600 or 5-3600 (house phone) for the MGM Hotel that is the Hotel Security Office, staffed 24 hours, 7 days with professionals who will contact 911 for the emergency. Emergencies inside a large facility like these Hotels require careful coordination in order to get emergency service providers to the scenes of emergencies as quickly as possible.

Las Vegas Police/Fire Department – 911

Las Vegas Metro Police Dept.
831 N Mojave Rd
Las Vegas, NV 89101
Non-Emergency: (702) 229-3111
Emergency: 911

Las Vegas Fire Dept.
500 N Casino Center Blvd
Las Vegas, NV 89101
(702) 383-2888

Cisco Human Resources Employee Relations (HR/ER)

Support staff and or attendees requiring Cisco HR/ER internal support should contact:

Primary Human Resources/Employee Relations Contact

Judy Botelho
Director, Employee Relations
408 930 6581
jbotelho@cisco.com

Additional HR/ER contacts:

Tara Powell 972-310-8463
Shelly Kelley 408-621-6285
Suellen Montgomery 919-536-9902
Sherry Casey 919-434-6358
Denise Lanois 919-392-2961

General Security Tips and/or Requirements

UTILIZE YOUR LAPTOP LOCKING CABLE AND PRIVACY SCREEN. "KEEP CISCO CONFIDENTIAL INFORMATION PROTECTED."

  1. Report suspicious persons or incidents to Contract Security Staff, Cisco Event Staff, or Cisco Global Protective Services.
  2. Badges are required to be worn in the outermost garment at all times; no altering or sharing of badges allowed.
  3. Avoid walking alone, especially in the evening hours or when lighting conditions are poor.
  4. Utilize the hotel room safe for valuables; leave the "Do Not Disturb" posted on your room door to avoid unwelcome visitors.
  5. Close the door securely behind you when exiting your hotel room.
  6. Don't leave personal belongings unattended in public areas, including the hotel lobby, restaurants or pool area.
  7. Check for personal items before exiting taxis, shuttles or event buses.
  8. Don't invite strangers to your room.